CORONAVIRUS - COVID-19
(page updated 4 May 2021)
HOW IS COVID-19 IMPACTING RUM AUCTIONEER?
Rum Auctioneer has been regularly monitoring the situation surrounding COVID-19. We are continually working towards establishing and adapting services in line with guidance/advice by the UK/Scottish Governments, while also ensuring that illness and infection do not spread in the workplace between employees or from employees to customers, clients or the public.
Of course, the situation surrounding COVID-19 does change and the Scottish Government publishes updated approaches along with relevant guidelines/advice for Scottish businesses as needed and changes occur. Be assured that that we have implemented safety measures since the start of the pandemic and we will continue to do so, all while ensuring the safety of our staff and customers.
Our UK office is now open 7 days a week to those who have booked an appointment in advance. However, if you are required to self-isolate, please do NOT book an appointment to visit our premises. If you are planning to send bottles, we have other easy-to-use options ready for you...
How to get your bottles to us
We are accepting bottles for our upcoming auctions and have a range of support options for getting bottles to us - including FREE courier collections in the UK, EU and beyond. Find out more here.
We will be updating this page regularly as the situation develops, so please keep checking back.
WILL I BE ABLE TO PICK UP OR DROP OFF BOTTLES AT YOUR OFFICES?
If you live within the UK, you can book an appointment and our customer services team will be happy to help with a contactless service at our UK office, which is open 7 days a week. Our offices can only be accessed if you have booked an appointment here in advance.
We aim to ensure safety for staff and customers, if you are required to self-isolate, please do NOT book an appointment to visit our premises.
We have other easy options available for you to get your bottles to us, find out more here.
WILL THE AUCTION SCHEDULE BE AFFECTED?
As an online business, we have set up contingencies and safety measures, helping to keep staff and customers safe, while ensuring that our next auctions are still due to take place as scheduled..
CAN I GET BOTTLES TO YOU? WHAT ABOUT BOTTLE PICKUP CONDUCTED DIRECTLY BY RUM AUCTIONEER?
Absolutely. We have a range of support options for getting bottles to us - including FREE UK/EU courier collections - so please find out more here. Please note that those outside the UK, including the EU from 1 January 2021, may need to pay fees/duties/customs - check with your local country's guidance on what you may be liable to pay. We conduct in-person, contactless collections as well, so if you are interested in this, find out more here.
CAN I STORE BOTTLES WITH YOU?
Definitely and this is a great way to keep your bottles safe and secure. You can find out information on storage here.
I RECENTLY SENT BOTTLES TO YOU, WHEN WILL THEY BE SOLD?
Currently we ask that you fill out a Seller's Form before sending bottles to our offices, if you have not done this but have bottles currently in transit please get in touch with our Customer Service Team as soon as possible with shipping details.
We are planning our future auctions as per the upcoming auction schedule, so if bottles arrive after the cut-off for the next available auction they will be listed as you have requested in the following one.
ARE THERE ANY CHANGES TO SHIPPING AND COURIER DELIVERIES/PICK-UP?
Don't forget we continue to offer FREE UK/EU collections, so if you are looking to use a courier to get your bottles to us, please speak to our Customer Service Team on your options available – they will be able to advise and talk you through options.
For information, please find links to service update pages for DHL and DPD below, for any other courier used, please contact them directly for updates.
We thank you for your patience as the situation surrounding shipping changes rapidly, particularly depending on your location - we appreciate your understanding that we will try to keep you up-to-date on anything that will change in relation to shipping, such as any additional delays or additional costs that have been imposed by courier services.
WHAT ABOUT YOUR OTHER SERVICES DURING THE PANDEMIC?
Throughout the COVID-19 crisis, we have worked hard to keep you informed of any impacts on services that we provide - we have endeavoured to keep services as close to normal as possible, while also ensuring the safety of customers and staff.
This has been primarily through our website and e-newsletters, but also announcements made on social media where relevant (make sure that you are signed up to receive the e-newsletter either on your account settings or through the sign-up form below).
As always, we will continue to promote bottles in our auctions as we normally do to our global audience of Rum and spirits enthusiasts and collectors.
As always, we will continue to provide the strong customer services that you have come to expect from us and be as responsive as possible if you have a question.
As always, we will continue to develop improvements to our website, making researching, tracking, selling and bidding on bottles as easy as possible.