CORONAVIRUS - COVID-19
(page updated 30 July 2020)
HOW IS COVID-19 IMPACTING RUM AUCTIONEER?
Rum Auctioneer has been regularly monitoring the situation surrounding COVID-19. For the time being, our offices will remain temporarily closed to the public; however, we are continually working towards establishing services in line with guidance/advice by the UK/Scottish Governments on easing out of lockdown, while also ensuring that illness and infection do not spread in the workplace between employees or from employees to customers, clients or the public.
Of course, the situation surrounding COVID-19 is changing rapidly and the Scottish Government has now published the approach to easing out of the lockdown along with relevant guidelines/advice for Scottish businesses. Be assured that that we have contingencies and safety measures in place and we will continue to do so. With these contingencies and safety measures, coupled with remote working, the vast majority of the services you have come to expect from us will be able to continue, all while ensuring the safety of our staff and customers.
In light of recent guidance from the Scottish Government, we are pleased to now be able to offer our customers a fast track & contactless pick-up / drop-off service. Find out more about this service below.
Planning to send bottles for future auctions? We have a range of support options for getting bottles to us - including FREE UK/EU collections and contactless pick-up - so please email our Customer Service Team and they will be happy to discuss options. You can also now reserve for our personal, contactless bottle pickups we are currently scheduling for across the UK.
We will be updating this page regularly as the situation develops, so please keep checking back.
WILL I BE ABLE TO PICK UP OR DROP OFF BOTTLES AT YOUR OFFICES?
Yes! We’re pleased to let you know that we’ve designed up a new way to deliver our pick-up and drop-off services from our office. You can now an appointment for a fast-track, contactless pick-up or drop-off of your bottles, both saving you time and keeping you safe.
To take advantage of this fast-track service we ask you to please book an appointment. This way we can make sure that we prepare as much in advance as possible. Further information on this service can be found here.
On site the service will be efficient and limit interaction, but of course as ever, our Customer Service Team is absolutely happy to help via phone or email if you have further questions.
WILL THE AUCTION SCHEDULE BE AFFECTED?
As an online business, we have set up contingencies and safety measures that will allow us to conduct our auctions remotely, helping to keep staff and customers safe, while ensuring that our next auctions are still due to take place as scheduled.
CAN I GET BOTTLES TO YOU? WHAT ABOUT BOTTLE PICKUP CONDUCTED DIRECTLY BY RUM AUCTIONEER?
Absolutely. We have a range of support options for getting bottles to us - including FREE UK/EU collections and contactless pick-up - so please email our Customer Service Team and they will be happy to discuss options. If you are interested in arranging a personal, contactless pick-up, please get in touch and we will advise on timings and scheduling for this further. You can also check the Collections page for information.
If you have bottles that are already in transit, please get in touch with our Customer Service Team as soon as possible with shipping details.
CAN I STORE BOTTLES WITH YOU?
Definitely and this is a great way to keep your bottles safe and secure during this time of uncertainty. We offer FREE storage at our secure warehouse, so if of interest, you just need to get in touch with one of our Customer Service Team to discuss options around storage.
Please note that there is no charge for storage in our secure warehouse until 31 December 2020. If there is a proposed change to storage terms after this date, we will let you know as soon as possible.
I RECENTLY SENT BOTTLES TO YOU, WHEN WILL THEY BE SOLD?
Our next planned auction that bottles can be entered for is September (running from 4th - 14th September) with the cut off date for entries being Monday 24th August. Click to see future auction dates beyond this.
Currently we ask that you contact our Customer Service Team before sending bottles to our offices, if you have not done this but have bottles currently in transit please get in touch with our Customer Service Team as soon as possible with shipping details.
We are still planning our future auctions as per the upcoming auction schedule, so if bottles arrive after the cut-off for the next available auction they will be listed as you have requested in the following one. If developments require us to review the schedule of regular auctions, then we will be in touch with you as soon as possible to inform you and advise you on next steps. Until that time, your bottles remain safely and securely stored with us.
ARE THERE ANY CHANGES TO SHIPPING AND COURIER DELIVERIES/PICK-UP?
Don't forget we continue to offer FREE UK/EU collections, so if you are looking to use a courier to get your bottles to us, please speak to our Customer Service Team on your options available – they will be able to advise and talk you through options.
For information, please find links to service update pages for DHL and DPD below, for any other courier used, please contact them directly for updates.
For any other courier used, please contact them directly for further information.
We thank you for your patience as the situation surrounding shipping is changing almost daily - we appreciate your understanding that we will try to keep you up-to-date on anything that will change in relation to shipping, such as any additional delays beyond what we have already highlighted or additional costs that have been imposed by courier services.
WHAT ABOUT YOUR OTHER SERVICES?
Throughout the COVID-19 crisis, we have worked hard to keep you informed of any impacts on services that we provide - we have endeavoured to keep services as close to normal as possible, while also ensuring the safety of customers and staff.
This will be primarily through our website and e-newsletters, but also announcements made on social media where relevant (make sure that you are signed up to receive the e-newsletter either on your account settings or through the sign-up form below).
We will continue to promote bottles in our auctions as we normally do to our global audience of rum enthusiasts and collectors.
We will continue to provide the strong customer services that you have come to expect from us and be as responsive as possible if you have a question.
We will continue to develop improvements to our website, making researching, tracking, selling and bidding on bottles as easy as possible. For example, we have recently launched a new and improved ‘Help’ section of the site to support our new and existing customers.