CORONAVIRUS - COVID-19
(page updated 4 May 2021)
HOW IS COVID-19 IMPACTING RUM AUCTIONEER?
Rum Auctioneer has been regularly monitoring the situation surrounding COVID-19. We are continually working towards establishing and adapting services in line with guidance/advice by the UK/Scottish Governments, while also ensuring that illness and infection do not spread in the workplace between employees or from employees to customers, clients or the public.
Of course, the situation surrounding COVID-19 is changing rapidly and the Scottish Government continues to publish updated approaches along with relevant guidelines/advice for Scottish businesses. As a result there have been further measures introduced on both a regional and national level. Be assured that that we have contingencies and safety measures in place and we will continue to do so. With these contingencies and safety measures, coupled with remote working, the vast majority of the services you have come to expect from us will be able to continue, all while ensuring the safety of our staff and customers.
Taking into consideration the recent guidance from the Scottish Government, our UK office is now open 7 days a week to those who have booked an appointment in advance. However, if your area has travel restrictions or lockdown measures in place or you are required to self-isolate, please do NOT book an appointment to visit our premises. If you are planning to send bottles, we have other easy-to-use options ready for you...
How to get your bottles to us
We are still accepting bottles for our upcoming auctions and have a range of support options for getting bottles to us - including FREE courier collections in the UK, EU and beyond. Find out more here.
We will be updating this page regularly as the situation develops, so please keep checking back.
WILL I BE ABLE TO PICK UP OR DROP OFF BOTTLES AT YOUR OFFICES?
If you live within the UK, you can book an appointment and our customer services team will be happy to help with a contactless service at our UK office, which is open 7 days a week. Our offices can only be accessed if you have booked an appointment here in advance.
We aim to ensure safety for staff and customers, if your area has travel restrictions or lockdown measures in place or you are required to self-isolate, please do NOT book an appointment to visit our premises.
We have other easy options available for you to get your bottles to us, find out more here.
WILL THE AUCTION SCHEDULE BE AFFECTED?
As an online business, we have set up contingencies and safety measures that will allow us to conduct our auctions remotely, helping to keep staff and customers safe, while ensuring that our next auctions are still due to take place as scheduled.
CAN I GET BOTTLES TO YOU? WHAT ABOUT BOTTLE PICKUP CONDUCTED DIRECTLY BY RUM AUCTIONEER?
Absolutely. We have a range of support options for getting bottles to us - including FREE UK/EU collections and contactless pick-up. Find out more here. Please note that those outside the UK, including the EU from 1 January, may need to pay fees/duties/customs - check with your local country's guidance on what you may be liable to pay.
We are beginning to conduct in-person, contactless collections as well, so if you are interested in this find out more here.
If you have bottles that are already in transit, please get in touch with our Customer Service Team as soon as possible with shipping details.
CAN I STORE BOTTLES WITH YOU?
Definitely and this is a great way to keep your bottles safe and secure during this time of uncertainty. Find out more information here.
I RECENTLY SENT BOTTLES TO YOU, WHEN WILL THEY BE SOLD?
Currently we ask that you contact our Customer Service Team before sending bottles to our offices, if you have not done this but have bottles currently in transit please get in touch with our Customer Service Team as soon as possible with shipping details.
We are still planning our future auctions as per the upcoming auction schedule, so if bottles arrive after the cut-off for the next available auction they will be listed as you have requested in the following one. If developments require us to review the schedule of regular auctions, then we will be in touch with you as soon as possible to inform you and advise you on next steps. Until that time, your bottles remain safely and securely stored with us.
ARE THERE ANY CHANGES TO SHIPPING AND COURIER DELIVERIES/PICK-UP?
Don't forget we continue to offer FREE UK/EU collections, so if you are looking to use a courier to get your bottles to us, please speak to our Customer Service Team on your options available – they will be able to advise and talk you through options.
For information, please find links to service update pages for DHL and DPD below, for any other courier used, please contact them directly for updates.
For any other courier used, please contact them directly for further information.
We thank you for your patience as the situation surrounding shipping is changing almost daily - we appreciate your understanding that we will try to keep you up-to-date on anything that will change in relation to shipping, such as any additional delays beyond what we have already highlighted or additional costs that have been imposed by courier services.
WHAT ABOUT YOUR OTHER SERVICES?
Throughout the COVID-19 crisis, we have worked hard to keep you informed of any impacts on services that we provide - we have endeavoured to keep services as close to normal as possible, while also ensuring the safety of customers and staff.
This will be primarily through our website and e-newsletters, but also announcements made on social media where relevant (make sure that you are signed up to receive the e-newsletter either on your account settings or through the sign-up form below).
We will continue to promote bottles in our auctions as we normally do to our global audience of rum enthusiasts and collectors.
We will continue to provide the strong customer services that you have come to expect from us and be as responsive as possible if you have a question.
We will continue to develop improvements to our website, making researching, tracking, selling and bidding on bottles as easy as possible. For example, we have recently launched a new and improved ‘Help’ section of the site to support our new and existing customers.