Verifying your identity
To ensure all bids are legitimate and fair, we require an identity check once your total bids across any lots exceed £2,000. Once approved, you can continue bidding in our auctions without interruption.
You can submit your documentation through your Profile. After submission, our Client Service team will review your documents and notify you of the approval status.
In some cases, additional information may be required to complete the approval, which may take up to 48 hours. Please submit your documents as early as possible, as we cannot guarantee processing in time for bids placed within 48 hours of an auction closing.
As outlined in our terms and conditions, we reserve the right to revoke approval or conduct further review if necessary.
Storage Services
Frequently Asked Questions
The end date of the current auction will always be clearly displayed on the notification bar at the top of the website.
Our auctions will end anytime from 7pm (UK Local Time). Once 7pm is reached, activity on any item will prolong the ENTIRE auction by a further 2 minutes.
This means that the entire auction will end when there has been no bidding activity placed within the last two minutes after 7pm. The auction will usually take several hours to finish after 7pm has passed.
Sellers are paid within 21 business days after the auction closes, but payment is only processed once the buyer has completed their payment.
Payments are made via direct bank transfer and may take a few days to appear in your account. Please note that any banking fees or exchange rates are paid for by the seller.
To ensure a smooth payment process, please make sure your Seller Payment Details are updated in your Personal Profile.
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